Refund Policy

1. The owner subscription

The owner subscription costs USD 1 per room per month (a 50-room hotel pays $50/month), billed monthly through Stripe. An annual plan is also available at USD 9.60 per room per year (a 20% saving), by card or by invoice. It unlocks management and analytics tools for your claimed hotel page. It does not and cannot affect your score, medal, or ranking. See the Integrity Policy.

2. Subscription cancellation and refunds

You can cancel at any time from the billing portal. Cancellation stops future charges; your access continues to the end of the period you have already paid for. We do not refund the started billing period. If we ever charge you in error, for example after a completed cancellation, we will refund that charge in full; write to [email protected].

Annual subscriptions, by card or by invoice, are fully refundable if you cancel within 30 days of payment; for invoice or bank-transfer payments the refund is issued as a credit note and returned via the original payment method or bank transfer. After 30 days the annual fee is non-refundable, and the subscription remains active until the end of the paid year.

3. The HRI Verified inspection

An inspection is a fixed-fee service, invoiced after we confirm scope. The fee buys the assessment, never a result: the score follows the facts in either direction, and an unfavorable finding is not grounds for a refund.

You may cancel before the inspector is assigned for a full refund. After assignment but before the visit, we refund the fee less any scheduling and travel costs already committed. Once the inspection has been carried out, the fee is non-refundable, because the work you paid for has been done. Re-verification after material changes is a new order. To cancel or ask about an inspection charge, write to [email protected].

4. Price changes

If the price model changes, existing subscribers will be notified by e-mail at least 30 days before the new price takes effect and can cancel before it applies. Inspection pricing is fixed per order at the time we confirm scope.

5. Statutory rights

Nothing in this policy limits refund or withdrawal rights that the law of your country grants and that cannot be waived.