Disclaimer
This page states plainly what the HotelsRating Index is and is not, and what you should not rely on it for.
1. The HRI is an analytical opinion
The HotelsRating Index is an analytical opinion computed from public and collected data under the methodology published at https://hotelsrating.com/methodology. Like a credit rating, it is a structured, evidence-based judgment, not a statement of objective fact about any property, and not an endorsement or condemnation of anyone's business.
2. No guarantee of experience
A score is not a promise about your stay. Hotels have bad nights, change management, renovate and decay, and the data we compute from lags reality, by days for some signals and months for others. A high score does not guarantee a good experience and a low score does not guarantee a bad one.
3. Not professional advice
Nothing on the service is travel, financial, legal, safety or health advice. Verify anything that matters to your booking, accessibility, safety features, visa or location questions, directly with the hotel or the relevant authority.
4. Data limits
Coverage is uneven: small independent properties in less-traveled regions have the thinnest data, which the methodology handles by stating confidence rather than hiding it. Facility information partially comes from self-reported sources until independently verified. Where the data is wrong, the score will be wrong, and the published correction process is the way to fix it.
5. Third-party sites and bookings
Booking links lead to third-party partners. We are not a party to your reservation and are not responsible for partner or hotel websites, prices, availability, or service. See the Affiliate Disclosure and Terms of Service.
6. If you believe a score is wrong
Every hotel page includes a "Why this score?" breakdown showing exactly which component you disagree with. Hotels can claim their page, reply publicly, and submit factual corrections with evidence, the only legitimate way a score changes. Methodology challenges: [email protected].
Questions about this policy: [email protected] · Legal requests: [email protected]